Goodbye, late-night emergencies
In the old days, a company's hardware ran until it broke, and software ran until it crashed. Phones would ring at two in the morning, and a business manager in his pajamas would suddenly have to deal with an OS upgrade that broke the critical machine. Thankfully, companies like ICS help everyone sleep better at night. With our proactive support, our training programs for your employees, and our partnerships with companies like Sophos, most problems are solved before they a cause a problem.
A human line of defence
IT isn't the only thing that has changed. Cybersecurity was once something that only large firms had to worry about. No-one had ever thought to attack the computers of a rural hospital, or a restaurant's payroll system. Today, the landscape is far different. If a piece of hardware connects to the internet, then it can be used in an attack. Eventually, a cyber-criminal will test the perimeter, and if it's not protected by a competent and imaginative IT department, it will become a vulnerability.
Help standing by
ICS's engineers and technicans are alerted to possible intrusions, and move swiftly in concert to contain them. In fact, our technical support is always ready at our help-desk to assist you with any curveballs or problems that you encounter in your technology, both the mundane and the extraordinary.
ICS comes through for us every time there's an upstream threat or a patch alert. We all sleep better.
Bob Boss, Production Mngr, Big Company X
Proactive, not reactive
Most cyber-threats and software problems can be prevented, rather than fixed after they've gone awry and cost you productivity. The old model of IT support is referred to as "break-fix" where hardware ran until it broke. Thankfully, ICS can do much better. Our dashboards tell us approximately how much life your hardware has left so that we can proactively replace or upgrade it before a failure becomes a bottleneck for your employees and your customers.
Security and stability
No-one can ignore the losses inflicted by downtime and data-breaches. They're expensive, and businesses often fail to recover from major security incidents. We use tools like Sophos Endpoint Protection to freeze out attacks on your workstations, and we educate and train your employees about phishing attacks and security best-practices. Threats are evolving, and with ICS on your team so will you.
Our Support Team
Automated procedures that protect your system are crucial, but it's important to remember that cyber-criminals aren't algorithms, they're human. They're clever and unpredictable. So it's important to have humans on your side as well. That's why ICS has a team of experienced technicians and engineers ready to respond to your problems and escalate them quickly to get more human-power in your corner.
How much does downtime cost the average business?